Where the central challenges currently lie, opportunities must also be seen in equal measure. Banks with sustainable management and a proven business model have a positive future.
- Will banks still be perceived as central service providers in the financial sector in the future?
- What demands will generations Y and Z make on banks in the future?
- And what can a profitable business model look like despite declining earnings?
How to deal with the changing drivers?
To achieve this, innovative and creative solutions must be found and at the same time, old business relationships with existing customers must be maintained, which represents both a technical and a personal challenge for every bank employee. The focus must be on the client, whose requirements for flexibility, agility and the way banking is conducted have changed enormously. The switch from branch to online banking must be driven forward in the interest of customer centricity.